Frequently Asked Questions
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RESERVATIONS
How much is the deposit to reserve a cabin and boat? 25% of the total reservation is due at the time of booking, and the final balance due must be received by 7 days prior to your arrival. If paying by credit or debit card the remaining balance will be automatically charged to the card on file at the 7-day prior to arrival mark. If you would like a different card processed, you must let your owner/property manager know prior to this date. ALL GUEST RESERVATIONS MUST HAVE A CREDIT CARD ON FILE FOR INCIDENTALS. Two night stays: Full payment is due at time of booking. For multi-party groups of more then four, 25% of the total amount of cabin and boat reservations is required. |
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Can I cancel or change my existing reservation?
The time factor is critical in vacation rentals and your deposit will hold this rental off the market for a period of time. NO refunds will be made for canceled reservations unless White Eagle Resort is able to re-rent the accommodation for the same period of time for the same rental amount. If White Eagle Resort is able to re-rent the property at no loss to White Eagle Resort a full refund will be issued minus the nonrefundable $100.00 administrative fee, taxes, and any discounts or expenses required to re-rent the property. If White Eagle Resort is able re-rent the home for a portion of the cancelled stay, or for a reduced amount or portion of the original rental fee, the guest will be refunded for the re-rented days or the reduced amount only, minus the nonrefundable $100.00 administrative fee, taxes, and any discounts or expenses required to rent the property. White Eagle Resort does not make any representation or guarantee that White Eagle will be able to re-rent the property for what was originally paid by the guests. Guests covered under the travel insurance recommended by White Eagle, may be exempt from this loss if the reason for cancellation is covered under the policy. The travel insurance fee is non-refundable. If guest has to shorten their stay or change their unit after the final payment due date, normal cancellation penalties apply, whether travel insurance was purchased or not. If guest shortens their stay resulting in an early departure after they have checked in, no refunds will be provided for the nights not used. If a non-arrival, late arrival, early departure, cancellation or alteration results in a loss of revenue to White Eagle Resort, it will be charged. The loss can be avoided if the recommended travel insurance was purchased and the reason for cancellation is covered under the travel insurance policy. White Eagle Resort reserves the right to cancel any reservation subject to issuing a full refund. |
What time is check-in/checkout?
Can I arrive early/stay late?
We are sometimes able to accommodate early arrivals and late departures. Let us know if you are interested and we will confirm closer to your arrival/departure. If you want to boat on your departure day, you can vacate your cabin and leave your vehicle parked throughout the day.
- Check-in: 3-5pm. Arriving after 5pm? Call when you arrive and we will meet you/leave directions at the office.
- Check-out: June-August Saturdays 9:00 am
Can I arrive early/stay late?
We are sometimes able to accommodate early arrivals and late departures. Let us know if you are interested and we will confirm closer to your arrival/departure. If you want to boat on your departure day, you can vacate your cabin and leave your vehicle parked throughout the day.
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Should I reserve a boat before I arrive?
Yes! During peak season, June-August, boat availability is limited due to high demand; so rent your fishing boat or pontoon prior to your arrival. If you plan to visit during the Spring and Fall months you should still consider renting your boat ahead of time. How do I know what boat rental is right for me/my group? We are happy to help you decide which boat option is right for your group, please contact us if you would like to discuss further. A rule of thumb, if you have more than 4 people who want to fish at the same time, a pontoon would be the best option. |
Can I bring my dog?
Yes, all our onsite cabins are dog friendly. Dogs must be up to date on all vaccinations and dog, people and cat friendly. In consideration for all our guests we ask that pets to be leashed at all times and promptly picked up after. Please try to stay off the beach when other guests are present and please don't leave you dog unattended in the cabin while you go out as barking dogs are disruptive to other guests on the resort property. You must be able to provide records of vaccination from veterinarian upon request. If your dog is disruptive, we do reserve the right to request prompt departure from the resort grounds.
What does it cost to bring my dog?
$250 per week or $40/night.
Yes, all our onsite cabins are dog friendly. Dogs must be up to date on all vaccinations and dog, people and cat friendly. In consideration for all our guests we ask that pets to be leashed at all times and promptly picked up after. Please try to stay off the beach when other guests are present and please don't leave you dog unattended in the cabin while you go out as barking dogs are disruptive to other guests on the resort property. You must be able to provide records of vaccination from veterinarian upon request. If your dog is disruptive, we do reserve the right to request prompt departure from the resort grounds.
What does it cost to bring my dog?
$250 per week or $40/night.
Are day visitors welcome at the resort?
Yes, if you have family and friends in the area they are welcome to visit you at the resort. If they would like to use the beach and other resort amenities including kayaks, paddle boards, canoe, saunas, or hiking trails, they will be charged an activity fee ($15/person/day). Please contact us to check in a day guests and pay fee.
RESORT AMENITIES
Does the resort have wi-fi and cellular?
Yes, all cabins have access to complimentary wireless Internet. The system was recently updated.
To connect, go to your settings and choose your cabin's name, or one nearby.
How do I start the sauna?
Let us know two hours prior to when you would like to sauna so we can heat it up for you. Sauna hours: 10am-10pm.
Can I start the bonfire?
Yes, you are welcome to start the bonfires after 5pm, if you would like to start earlier please contact us.
Can I use the beachside watercraft and equipment?
Yes, the canoe, paddle boards, kayaks, water trampoline and beach toys are available for your complimentary use.
Do the boat rentals include life jackets?
Yes, we have a selection of life jackets for children ages 2+ through adults at the boat house.
Is there a common indoor area on the property?
Yes, the Game Room is open from 6AM to 11PM. It includes laundry, shuffle board, foosball, ping pong, board games, books and puzzles, and Satellite TV with DVD player and movies. The game room also has large wooden tables and benches and prep kitchen that can be reserved for dinners or private events, please contact us for more info.
Do the cabins include laundry facilities? A shared washer and dryer are located in the game room $7 per load to wash and dry and includes detergent.
Do you have bait and gas onsite? Yes, bait is self-serve and the dock staff are available from 7am-7pm to pump gas.
Yes, if you have family and friends in the area they are welcome to visit you at the resort. If they would like to use the beach and other resort amenities including kayaks, paddle boards, canoe, saunas, or hiking trails, they will be charged an activity fee ($15/person/day). Please contact us to check in a day guests and pay fee.
RESORT AMENITIES
Does the resort have wi-fi and cellular?
Yes, all cabins have access to complimentary wireless Internet. The system was recently updated.
To connect, go to your settings and choose your cabin's name, or one nearby.
How do I start the sauna?
Let us know two hours prior to when you would like to sauna so we can heat it up for you. Sauna hours: 10am-10pm.
Can I start the bonfire?
Yes, you are welcome to start the bonfires after 5pm, if you would like to start earlier please contact us.
Can I use the beachside watercraft and equipment?
Yes, the canoe, paddle boards, kayaks, water trampoline and beach toys are available for your complimentary use.
Do the boat rentals include life jackets?
Yes, we have a selection of life jackets for children ages 2+ through adults at the boat house.
Is there a common indoor area on the property?
Yes, the Game Room is open from 6AM to 11PM. It includes laundry, shuffle board, foosball, ping pong, board games, books and puzzles, and Satellite TV with DVD player and movies. The game room also has large wooden tables and benches and prep kitchen that can be reserved for dinners or private events, please contact us for more info.
Do the cabins include laundry facilities? A shared washer and dryer are located in the game room $7 per load to wash and dry and includes detergent.
Do you have bait and gas onsite? Yes, bait is self-serve and the dock staff are available from 7am-7pm to pump gas.
Does the resort have a designated fish filet area?
Yes, the fish cleaning shack is located just up the hill from the boathouse and sauna. The dock services staff offers complimentary filet service from 7am-7pm.
What is available at the office?
Yes, the fish cleaning shack is located just up the hill from the boathouse and sauna. The dock services staff offers complimentary filet service from 7am-7pm.
What is available at the office?
- Boat rentals, fishing guides and area information
- White Eagle/Lake Vermilion apparel and hats
- Ice - Self serve behind the office
Do I need to schedule a fishing guide before I arrive? Yes. Lake Vermilion is a challenging lake to fish and finding a guide last minute is difficult. A guide from the Lake Vermilion's Guide League will get you started.
CABINS
Do we need to bring our own bath & kitchen towels and linens?
No. White Eagle provides linens and towels in every vacation cabin. All cabins are fully furnished, including fully equipped kitchens. View list of cabin amenities.
Do we need to bring our own beach and boat towels?
Yes, beach towels are not provided and cabin towels are not for beach or boat use.
CABINS
Do we need to bring our own bath & kitchen towels and linens?
No. White Eagle provides linens and towels in every vacation cabin. All cabins are fully furnished, including fully equipped kitchens. View list of cabin amenities.
Do we need to bring our own beach and boat towels?
Yes, beach towels are not provided and cabin towels are not for beach or boat use.
What is stocked in each cabin's kitchen? View the cabin amenities list to find out what you can expect to find in your vacation cabin's kitchen.
Will we receive housekeeping service?
Complimentary towel exchange is offered on Wednesdays during weeklong stays. Housekeeping service including bed making and general cleaning is available upon request for an additional fee of $75-150 per cabin.
Where do I put my trash and recyclables?
Trash, recyclables and compost are picked up daily at each cabin's outside trash bins.
Who is responsible for cleaning the cabin rental at departure?
We are. We would never ask you to spoil your Vermilion vacation by spending your last day cleaning! In addition, by providing professional housekeeping services, we ensure that all of our guests experience the same high standards of meticulously maintained vacation cabin rentals.
Are your rentals smoke free?
Yes, all cabins and common areas are smoke free. Ash buckets are provided on each cabin’s deck.
Are your rentals wheel chair assessable?
Some White Eagle cabins -#2, #6, #7 & #8 are equipped for wheelchair access. Please call for more details.
Will we receive housekeeping service?
Complimentary towel exchange is offered on Wednesdays during weeklong stays. Housekeeping service including bed making and general cleaning is available upon request for an additional fee of $75-150 per cabin.
Where do I put my trash and recyclables?
Trash, recyclables and compost are picked up daily at each cabin's outside trash bins.
- Recyclables (paper/cardboard, cans/#1 & 2 plastics, and glass) can be placed beside the trash bin
- Compost buckets are available by request
Who is responsible for cleaning the cabin rental at departure?
We are. We would never ask you to spoil your Vermilion vacation by spending your last day cleaning! In addition, by providing professional housekeeping services, we ensure that all of our guests experience the same high standards of meticulously maintained vacation cabin rentals.
Are your rentals smoke free?
Yes, all cabins and common areas are smoke free. Ash buckets are provided on each cabin’s deck.
Are your rentals wheel chair assessable?
Some White Eagle cabins -#2, #6, #7 & #8 are equipped for wheelchair access. Please call for more details.
FOOD
Where is the nearest grocery store?
Zups Food and Meat Market in Cook Burned down in the late fall of 2018. It will reopen Spring 2020.
Where is the nearest convenience store? (Closed for the 2018 Season)
Moosebirds General Store is located 0.5 miles away. To get there, take a right out of the resort driveway, Moosebirds is on the right about a quarter mile down the road.
Does White Eagle have a restaurant?
We do not have a restaurant onsite; however, several are nearby
Medical
What should I do in case of emergency?
Call 911 and then, contact us. The Local Hospital is only seven miles from White Eagle.
Onsite: An AED machine is located at the Office.
Where is the nearest grocery store?
Zups Food and Meat Market in Cook Burned down in the late fall of 2018. It will reopen Spring 2020.
Where is the nearest convenience store? (Closed for the 2018 Season)
Moosebirds General Store is located 0.5 miles away. To get there, take a right out of the resort driveway, Moosebirds is on the right about a quarter mile down the road.
Does White Eagle have a restaurant?
We do not have a restaurant onsite; however, several are nearby
Medical
What should I do in case of emergency?
Call 911 and then, contact us. The Local Hospital is only seven miles from White Eagle.
Onsite: An AED machine is located at the Office.
